Return & Exchange Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund
We cannot cancel the order if the product is already shipped out.

Returns & Exchange

We accept return or exchange of products
Customers have the right to apply for a return or exchange within 35 days after delivery the product.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return or exchange, we require a receipt or proof of purchase. Refunds will be charged back to the original form of payment used for purchase
Please ask our customer service to make sure you send the package to the right address
If the return is due tocustomer reason, customer should be responsible for the shipping fee.
If the return is due to the quality/damage/wrong size issue from our side, we’ll pay for the shipping fee
The specific fee should be based on the express company you choose

Important Note:

  1. Please send the item(s) back to us through a local post office instead of express services( like DHL, UPS, TNT, FEDEX and similar ). By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process in China.
  2. Pls email us after-sale@tobwholesale.com the below information once you process the return.Order Number ; Total pieces of the return items ( Include the item code )Tracking Number  ; Shipping Company
  3. Only we receive the returned item(s), we can issue a refund